> For the complete documentation index, see [llms.txt](https://siege-of-midgard-ro.gitbook.io/wiki-smro/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://siege-of-midgard-ro.gitbook.io/wiki-smro/team-with-us-community/support-contact-staff.md). # Support / Contact Staff Always contact staff through the **official support channels**. This may include: * official Discord support channel * support ticket system * bug-report channel * report channel * direct contact only if instructed by staff Avoid sending random messages to multiple staff members at once unless the server specifically allows that method. Using the proper channel helps staff track problems more efficiently. ### What to Include When Asking for Help A good support message should be clear and complete. Try to include: * your character name * your account name if needed and safe to share through the proper channel * the exact issue * where and when it happened * what you were doing before it happened * screenshots or video if possible * what you already tried to fix it This helps staff understand the situation faster. ### Good Example of a Support Message A good support message might look like this: > Character Name: SampleName\ > Issue: I cannot log in after patching the client\ > Details: The patcher finished successfully, but when I try to log in, the client says “Cannot connect to server”\ > What I tried: Restarted the client, restarted PC, re-ran patcher\ > Screenshot: attached This is much more helpful than sending only “help i cant log in.” ### Be Respectful When Asking for Help The staff team is there to help maintain the server, but respectful communication is still important. When contacting staff: * be polite * be patient * explain the problem clearly * avoid spamming * avoid demanding instant action * cooperate if more information is requested Clear and respectful communication makes support much easier for everyone. ### Do Not Contact Staff for the Wrong Reasons Try not to contact staff for issues that are simply part of normal gameplay, such as: * losing fair PvP fights * normal market competition * unlucky drop results * personal disagreements without rule violations * minor issues already explained in the wiki Support should focus on problems that actually require staff attention. ### Report Serious Issues Immediately Some issues should be reported as soon as possible, especially if they involve: * exploits * cheating * item duplication * broken reward systems * harassment * scams * major event problems * account security concerns These issues can affect other players and the health of the server, so they should not be delayed. ### Screenshots and Proof Matter Whenever possible, include proof. Useful proof may include: * screenshots * short video clips * chat logs * error messages * exact NPC or map names * timestamps if relevant Proof helps staff investigate more quickly and fairly. ### Staff Will Not Ask for Your Password For your safety, remember this clearly: **Staff will never ask for your password.** If anyone claims to be staff and asks for your password, do not give it. Report that person immediately. Protect your account at all times. ### If You Are Reporting Another Player If you are reporting another player, try to include: * the player name * what happened * where it happened * screenshots or proof * why you believe it breaks the rules Avoid making emotional or vague reports. Clear evidence is always better. ### If You Are Unsure, Ask Properly If you are not sure whether something is a bug, a rule issue, or a support issue, you can still ask staff for clarification. Just make sure to explain the situation properly instead of sending only a short unclear message. It is always better to ask clearly than to guess and make the issue worse. ### Final Advice The best way to get help in Siege of Midgard RO is to use the proper support channel, explain the issue clearly, and provide useful details. Staff can help much faster when the report is complete, respectful, and easy to investigate. If you need support, ask properly and help the staff help you. ### Summary The Support / Contact Staff page helps players understand: * when to contact staff * what issues should be reported * how to ask for help properly * why proof and clear details matter * how to use official support channels safely Use the correct channel, stay respectful, and provide complete information for faster support. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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