> For the complete documentation index, see [llms.txt](https://siege-of-midgard-ro.gitbook.io/wiki-smro/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://siege-of-midgard-ro.gitbook.io/wiki-smro/getting-started/troubleshooting-guide.md). # Troubleshooting Guide If you are having problems with **Siege of Midgard RO**, this guide covers the most common issues players may encounter during installation, patching, launching, and gameplay. Many problems can be fixed quickly by checking a few basic things first. Follow the sections below to find the issue that matches your situation. ### Before Anything Else Before trying advanced fixes, do these first: * Restart your computer * Restart your internet connection if needed * Make sure you are using the **official Siege of Midgard RO client** * Run the **patcher first** * Make sure your game is installed in a clean folder * Avoid mixing files from other Ragnarok servers A large number of issues happen because the client is outdated, incomplete, or mixed with files from another server. ### Patcher Is Not Working If the patcher does not open, freezes, or fails to update, try the following: #### Check Your Internet Connection A weak or unstable connection can prevent the patcher from downloading updates. #### Run as Administrator Right-click the patcher and choose **Run as Administrator**. #### Check Antivirus or Windows Security Sometimes antivirus software blocks Ragnarok patchers or clients. If you trust the files and downloaded them from the official server source, try: * Allowing the patcher through antivirus * Restoring blocked files from quarantine * Adding the game folder to your antivirus exclusions #### Re-Download the Client If the patcher files are corrupted or incomplete, download the official client again and perform a clean install. ### Game Client Does Not Open If the launcher or client does not start, possible fixes include: #### Run as Administrator Right-click the launcher or client and select **Run as Administrator**. #### Check Installation Folder Make sure the game is installed in a simple folder such as: ``` C:\Games\Siege of Midgard RO ``` Avoid protected folders like: ``` C:\Program Files ``` #### Complete Patching First Do not launch the game without allowing the patcher to finish fully. #### Disable Conflicting Programs Some overlays, antivirus tools, or background apps may interfere with the client. ### “Cannot Connect to Server” Error If you cannot connect to the server, possible causes include: * Server maintenance * Incorrect client version * Incomplete patching * Internet connection issues * Firewall or antivirus is blocking the game * Wrong server files #### What to Do * Check official announcements for maintenance or downtime * Make sure you are using the latest client files * Run the patcher again * Restart your modem or router if needed * Confirm that your firewall is not blocking the client ### Login Problems If you cannot log in using your account, check the following: #### Incorrect Username or Password Make sure your login details are entered correctly. Check for: * Typing mistakes * Wrong capitalization * Extra spaces * Wrong account credentials #### Account Not Registered Properly If you are newly registered, verify that your account was successfully created through the official registration page. #### Server-Side Login Issues Sometimes, login issues may happen during maintenance or temporary server problems. Check official channels for announcements. ### Missing Sprites, Errors, or Broken Graphics If you see sprite errors, missing textures, strange item visuals, or game errors, this usually means your client files are incomplete or outdated. #### Common Causes * Incomplete patching * Corrupted game files * Mixed files from another RO server * Missing custom files #### Fix The best solution is usually a clean reinstall: 1. Delete your current Siege of Midgard RO folder 2. Download the official client again 3. Extract to a fresh folder 4. Run the patcher fully 5. Launch the game again ### Set Up or Resolution Problems If the game resolution looks wrong or the display settings do not save: #### Run Setup as Administrator This may allow the client configuration to save properly. #### Check Screen Resolution Choose a supported resolution that works well with your monitor. #### Try Windowed Mode If full-screen causes problems, try using windowed mode first. ### Anti-Cheat Issues Since Siege of Midgard RO uses **Gepard Shield 3.0**, some users may encounter launch issues related to anti-cheat protection. Possible causes include: * Antivirus conflict * Blocked client files * Incompatible background software * Outdated client files #### What to Do * Make sure your client is fully updated * Allow the game through the antivirus if needed * Close unnecessary programs running in the background * Avoid using tools that may conflict with anti-cheat systems ### Lag or High Ping If the game feels delayed or laggy, the issue may be related to connection quality. #### Possible Causes * Unstable internet * Wireless connection issues * Background downloads * Regional routing problems * Temporary server traffic #### Fixes * Restart your router * Use a wired connection if possible * Close downloads, streams, or background apps * Try again during a more stable network period * Use the recommended connection route if the server provides proxy support ### Client Crashes During Gameplay If the client closes unexpectedly or crashes: #### Check for File Problems Your game may be missing required data files. #### Avoid Modified Files Do not use custom edits, unofficial skins, or files from other servers unless allowed. #### Re-Patch the Client Run the patcher again and let it finish. #### Clean Reinstall if Needed If crashing continues, perform a fresh installation from the official source. ### Still Not Working? If none of the steps above fix your issue, prepare the following before contacting support: * Screenshot of the error * Description of what happened * When the problem started * What have you already tried * Your operating system * Whether the issue happens during patching, login, or gameplay Giving complete information helps the staff team assist you faster. ### Quick Fix Checklist Before asking for support, check this list: * Are you using the official client? * Did you run the patcher first? * Is the client fully updated? * Is the game installed in a clean folder? * Did you avoid mixing files from another server? * Did you try running as an administrator? * Did you check official announcements for server downtime? ### Summary Most issues with Siege of Midgard RO can be solved by: * Using the correct official client * Running the patcher properly * Avoiding mixed or outdated files * Installing in a clean folder * Re-downloading the client when needed If the issue continues, [contact](https://discord.com/channels/1483066013498216550/1483124908392452136) the staff team through the official support channels with as much detail as possible. --- # Agent Instructions This documentation is published with GitBook. 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